Returns & Refund PolicyRETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange.
We will only exchange items if they are defective or damaged, so make sure you're deciding on the size and colour perfect for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to return it for the same item due to damages, send us an email at email@example.com and send your item to 1202-816 Lansdowne Ave Toronto Ontario CA M6H4K6.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We will only exchange items if they are defective or damaged so make sure you're deciding on the size and colour perfect for you!
If you need to exchange it for the same item due to damages, send us an email at at email@example.com and send your item to: 1202-816 Lansdowne Ave Toronto Ontario CA M6H4K6.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOMS FEES NOTICE
Shipments outside of Canada may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.